Last updated: 21 September 2026
FlowersOnTap delivers within Johannesburg and the greater Gauteng area. We are unable to deliver outside of Gauteng at this time. If you place an order for an address outside our delivery area, we will contact you to arrange a refund or an alternative.
Deliveries are made Monday to Saturday. We do not deliver on Sundays or public holidays.
Same-day delivery is available for orders placed before 11:00 on the day of delivery, subject to your location within Gauteng. Orders placed after 11:00 will be scheduled for the next available delivery day.
A flat delivery fee is applied to every order and is displayed at checkout before you confirm your purchase. Delivery fees may vary based on your suburb and distance from our Johannesburg base.
Once your order is confirmed and payment verified, your roses are handcrafted fresh on the morning of delivery and dispatched via our courier network. You will receive status updates by email and SMS as your order progresses through each stage.
If the recipient is unavailable at the delivery address, our courier will attempt to contact them using the phone number provided. If delivery cannot be completed, the order will be returned to base and a re-delivery fee may apply to reschedule.
Please ensure the delivery address and recipient contact number are accurate at checkout. FlowersOnTap is not liable for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Every order receives a unique tracking code. You can track your order status at any time using the Track Order feature on our website.
For any questions regarding this policy, contact us at hello@flowersontap.co.za or WhatsApp +27 73 975 3435.